Royal Golf Club-Bahrain

Current Vacancies

 

Retail Supervisor

The Retail Supervisor is responsible for maximizing the revenues for the shop while ensuring all customers, guests and members are greeted and provided with service levels that exemplifies a five star retail environment 

Essential Duties
•    Oversee the day to day operation of the retail shop ensuring all customers receive a professional friendly reception and their expectations are exceeded 
•    Ensure that you and your employees are up to date on information, events and activities at the club and surrounding area to be able to knowledgeably answer queries from our customers, guests and members
•    Ensure you and your employees establish a good relationship with customers, guests and members, using the guests/members name whenever possible, thus strengthening rapport and customer satisfaction
•    Ensure all retail sales assistants  provide general information, give directions, and arrange for reservations requested by the guests/members for Golf Club and/or Country Club
•    Exhibit a professional attitude, diplomacy and an ability to handle difficult situations and guest/member complaints with empathy
•    Maintain shop cleanliness and appearance levels

 

•    Oversee  the simulator facilities (country mall location) on a day to day basis ensuring consistent adherence to the operational standards and procedures 
•    Oversee the administration of entering accurate sales information in the computer system to ensure accurate stock levels are maintained
•    Assist the Retail Manager in developing and maintaining up to date versions of the operating Policies and Procedures and ensures compliance
•    Work in cooperation with the other Retail Supervisors to ensure consistency in operating procedures and managing of employees
•    Ensure all employees have knowledge of all products including features and benefits and the relevant positive impact it can have on sales revenue
•    Ensure Ensure shelves are stocked to operational standards
•    Ensure all new stock is accounted for accurately
•    Ensure the store room is clean and orderly to maximize efficiency for stock taking and managing inventory
•    Assist the Retail Manager in decorating the store and window displays , and designing the product displays 
•    Ensure necessary internal signage is at the Retail Shop as per the direction from the Retail Manager

 


Communications Specific:
•    Assist the Retail Manager in creating an effective weekly reporting system of key happenings in the department
•    Assist with organizing communication meetings for staff to ensure that all operational issues are discussed with a focus on raising the standard higher.
•    Assist in developing staff rota’s in collaboration with the Retail Manager to ensure the operation is covered to suit the demands of the business.  
•    Plan event memo’s and schedules 

Financial
•    Oversee the opening and closing procedures of the reception/cash handling procedures for the shop as per operating standards
•    Promote and participate in upselling initiatives 
•    Control the issue of collections for rounds(clubhouse shop), Simulator fees (mall shop) and retail sales to maximizing revenue potential 
•    Ensure all charge  are going to accounts accurately
•    Maximize revenue potential i.e. provisional/confirmed bookings 
•    Assist the Retail Manager in projecting and maintaining acceptable payroll commitments for the retail shop


The Role Profile highlights the key outputs required for this position.  It is not intended to be exhaustive.  Other requirements may be assigned as change in the environment dictates.

Submit your resume to hr@theroyalgolfclub.com










Royal Golf Club-Bahrain

PO Box 39117, Riffa, Kingdom of Bahrain, HI

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