Royal Golf Club-Bahrain

Current Vacancies


Sales & Marketing / Social Media

You are responsible for assisting the General Manager in planning, directing, and implementing the Company’s marketing communications. You are responsible for communicating consistent messages across print, electronic and social media, ensuring that key strategic messages are communicated effectively to target audiences, and produce or act as liaison with firms that produce public relations materials, advertising, website and marketing collateral. 
You are also responsible for strengthening the loyalty of the brand through a range of public relations campaigns and activities.

Essential Duties

Strategic
•    Assist the General Manager in developing a marketing and communications strategy which will support the whole organisation’s business plan. 
•    Provide leadership and direction on the Company’s overall communication, marketing and public relations activity

Marketing.
•    Conduct demographic and other marketing studies to identify trends to maximize effectiveness of marketing efforts, research targeted markets and evaluate marketing strategies
•    Develop, implement, and police guidelines for branding and use of logos throughout the organization
•    Oversee and advise on the design and production of logo products and materials liaising as appropriate with the team responsible for the concept and content and contributing as required, sourcing appropriate designers and printers and securing quotes, assigning and administering contracts, ensuring delivery of materials
•    Maintain the style for all internal and external communications material in support of a brand image
•    Manage the production of catalogues, brochures, flyers, and guides
•    Develop an annual marketing production schedule to ensure resources meet production requirements
•    Regular and reliable attendance. 
•    Performs other duties as assigned

Internal Communications
•    Create an effective weekly reporting system of key happenings in the department
•    Actively participate in the weekly executive and management  meetings with positive contribution and information
•    Provides monthly report on all marketing activity – ROI report
•    Demonstrate an ability to interact and cooperate with all company employees
•    Demonstrate an exceptional level of professionalism for the staff to emulate

Public Relations
•    Develop relationships with all leading press members
•    Invite and entertain press members on a regular basis
•    Nurture all new press contacts
•    Supply press with information and photographs about the golf course events and activities on a regular basis
•    Obtain maximum exposure of the golf course on radio and other media means
•    Represent the golf course at functions
•    Act as a diplomat for the golf course at all times

Social Media
•    Develop a social media strategy and set goals to increase brand awareness.
•    Manage all social media channels like Facebook, Twitter, Instagram, google+, youtube etc
•    Develop and manage campaigns that promote the RGC brand as a whole showcasing the products and services that RGC has to offer. Write engaging blog posts and articles.
•    Liaise effectively with internal departments to devise strategy for new product launches, brand awareness and ad campaigns. Find an effective way to calculate ROI's. 
•    Content Management: Includes creation and publishing of relevant high quality content, devising a schedule for posts and managing paid advertising to enhance social media coverage of our products and services. A customer engagement strategy should be put in place. Respond effectively during customer interactions on social media. 
•    Knowledge on Search Engine Optimization (SEO) and generation of inbound traffic. 

Financial:
•    Assist the General Manager in Preparing and managing the marketing and communications annual budget and ensure that all activities are carried out within budget and in a timely fashion
•    Review marketing and communications’ products to ensure they are cost effective, produced to a high quality and value for money and periodically research the marketplace, see what is on offer and evaluate latest trends

Education/ Experience 
Bachelor’s degree (BA) and five years related experience and/or training; or equivalent combination of education and experience

Communications 
•    Develop, drive, and deliver a clear communications strategy for the Company which:
•    Succeeds in communicating to each of our target audiences
•    Includes specific plans for key programs, awards, and activities/events
•    Meets the needs of internal and external audiences
•    Addresses all the relevant and current means of communications and media 
•    Develop, implement, and update the Company’s website, ensuring that it communicates the right messages in each section in a way that will appeal and inspire the appropriate target audiences and that the organization’s messages are communicated clearly
•    Develop a suitable E-Communications strategy including splash e-bulletins, news alerts, and emerging internet based opportunities which is targeted, timely, and achieves our objectives
•    Work closely with the Sales Director to seek out newsworthy stories about the company’s activities.  Research and draft media releases/editorial copy in support of these stories ensuring in each case they are grammatically and factually correct and written in a style that is appealing and appropriate to the target audience
•    Writes and Edits: Correspondence, presentations/speeches, news releases, article for publications, corporate publications, miscellaneous collateral
•    Serve as managing editor of (including writing, design concepts, production): annual report, internal publications


 

Retail Supervisor

The Retail Supervisor is responsible for maximizing the revenues for the shop while ensuring all customers, guests and members are greeted and provided with service levels that exemplifies a five star retail environment 

Essential Duties
•    Oversee the day to day operation of the retail shop ensuring all customers receive a professional friendly reception and their expectations are exceeded 
•    Ensure that you and your employees are up to date on information, events and activities at the club and surrounding area to be able to knowledgeably answer queries from our customers, guests and members
•    Ensure you and your employees establish a good relationship with customers, guests and members, using the guests/members name whenever possible, thus strengthening rapport and customer satisfaction
•    Ensure all retail sales assistants  provide general information, give directions, and arrange for reservations requested by the guests/members for Golf Club and/or Country Club
•    Exhibit a professional attitude, diplomacy and an ability to handle difficult situations and guest/member complaints with empathy
•    Maintain shop cleanliness and appearance levels
•    Oversee  the simulator facilities (country mall location) on a day to day basis ensuring consistent adherence to the operational standards and procedures 
•    Oversee the administration of entering accurate sales information in the computer system to ensure accurate stock levels are maintained
•    Assist the Retail Manager in developing and maintaining up to date versions of the operating Policies and Procedures and ensures compliance
•    Work in cooperation with the other Retail Supervisors to ensure consistency in operating procedures and managing of employees
•    Ensure all employees have knowledge of all products including features and benefits and the relevant positive impact it can have on sales revenue
•    Ensure Ensure shelves are stocked to operational standards
•    Ensure all new stock is accounted for accurately
•    Ensure the store room is clean and orderly to maximize efficiency for stock taking and managing inventory
•    Assist the Retail Manager in decorating the store and window displays , and designing the product displays 
•    Ensure necessary internal signage is at the Retail Shop as per the direction from the Retail Manager

Communications Specific:
•    Assist the Retail Manager in creating an effective weekly reporting system of key happenings in the department
•    Assist with organizing communication meetings for staff to ensure that all operational issues are discussed with a focus on raising the standard higher.
•    Assist in developing staff rota’s in collaboration with the Retail Manager to ensure the operation is covered to suit the demands of the business.  
•    Plan event memo’s and schedules 

Financial
•    Oversee the opening and closing procedures of the reception/cash handling procedures for the shop as per operating standards
•    Promote and participate in upselling initiatives 
•    Control the issue of collections for rounds(clubhouse shop), Simulator fees (mall shop) and retail sales to maximizing revenue potential 
•    Ensure all charge  are going to accounts accurately
•    Maximize revenue potential i.e. provisional/confirmed bookings 
•    Assist the Retail Manager in projecting and maintaining acceptable payroll commitments for the retail shop


Female Fitness Instructor

•    Must be qualified gym instructor
•    Must be qualified to teach classes
•    Must be experienced
•    First Aid Qualified
•    Excellent customer service skills


The Role Profile highlights the key outputs required for this position.  It is not intended to be exhaustive.  Other requirements may be assigned as change in the environment dictates.

Submit your resume to hr@theroyalgolfclub.com










Royal Golf Club-Bahrain

PO Box 39117, Riffa, Kingdom of Bahrain, HI

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